Discussion (2) BUS 430 Week 11 Operations Management The Value Chain Concept
The Value Chain Concept Please respond to the following:
- Describe a customer experience you have personally encountered where the goods or service or both were unsatisfactory (such as defective products, mistakes, poor service, and so on).
- Suggest ways for the organization to improve its goods / service. Determine the element(s) of operations management that must be reevaluated.