In the past two Learning Plans you’ve studied various codes that can govern the behavior of healthcare administrators, including the ACHE Code of Ethics, the Patient Care Partnership, and the ethical theorists you encountered in Learning Plan 1. In this assignment, you’ll apply the codes and theories you’ve learned about to the following healthcare management dilemma.
**The American College of Healthcare Executives, or ACHE, publishes its code of ethics on its website**
You are the healthcare manager in a university medical center. After an inspection, JCAHO, your accreditor, notes that patient satisfaction surveys give you a low rating. Although your hospital has a great track record for disease detection, treatment, and monitoring, patients routinely rate their experience at and satisfaction with the hospital as low.
In follow-up interviews with patients, JCAHO discovers that patients felt they and their families were not well-informed about upcoming procedures and options. They had a general feeling of uncertainty about their care and treatment. One former patient stated, “The doctor spent more time talking with the medical residents and student nurses than with me!”
Answer each of the following questions in a paragraph of 5-7 sentences (for a total of 4 paragraphs):
- Which ethical principles would you apply to this scenario? Which ethical theorists would you use to guide you? Refer to your textbook, putting all direct citations in quotes.
- Which parts of the AHA’s Patient Care Partnership document would you apply to this scenario? Refer to specific parts of the document, putting all direct citations in quotes.
- Which parts of the ACHE Code of Ethics would you apply to this scenario? Refer to specific parts of the document, putting all direct citations in quotes.
- Describe an “action plan” to present to the accrediting body (JCAHO) to convince them you’re serious about improving your patient satisfaction scores.
Include an APA-style reference list below your paragraphs, and be sure to use proper grammar, spelling, and punctuation.
Submit this assignment to the instructor via the dropbox “LP2.2 Assignment: Patient Care Partnership.” This assignment is worth 70 points and will be graded according to the scoring guide below.
|14-13||Work meets or exceeds criterion at a high level of competence.|
|12-11||Work reflects an understanding of criterion with minor misunderstandings/misconceptions.|
|10-9||Criterion partially met, but one or more important concepts/skills are missing or flawed.|
|8-7||Work reflects an attempt to meet criterion, but significant misunderstandings/misconceptions are apparent.|
|6-0||Criterion not met or work is absent.|