Instructions for Research Project: The research project is based on each student selecting a workplace issue or opportunity within a health care organization and the field of health care management a

Instructions for Research Project: The research project is based on each student selecting a workplace issue or opportunity within a health care organization and the field of health care management a
Rodriguez0 Tannia Rodriguez Professor Sharon James Health Care Management April 23, 2020 Annotated Bibliography Arnsperger, A., Short, S., Saunders, A., Cook, T., & Eubanks, T. (2019). Improving Staff Morale in the Respiratory Care Department. This journal article by Arnsperger and colleagues (2019) addresses how organizations could implement the power of open forums to improve employee satisfaction. The article proposes the use of a shared governance team and the leadership team to increase recognition of the issues facing employees. This leads to improved employee satisfaction. This journal will form an important backbone in articulating how open forums help employees express their concerns, improving employee satisfaction in the process. Joseph, J. (2016). Do Open/Collaborative Work Environments Increase, Decrease or Tend To Keep Employee Satisfaction Neutral? This article written by Joseph (2016) outlines that open or collaborative work environments have a possibility of increasing employee satisfaction. The article notes the importance of openness during communication in helping employees express themselves. It is established that open or collaborative work environments are likely to contribute to improving employee satisfaction. Khavis, J., & Krishnan, J. (2017). Employee satisfaction in accounting firms, work-life balance, turnover, and audit quality. Work-Life Balance, Turnover, and Audit Quality (December 21, 2017). Khavis and Krishnan wrote this journal to establish the factors that could lead to employee satisfaction in accounting firms. Their study indicated that culture and values, senior management, and career opportunities for employees could lead to improved employee satisfaction. This journal will be used in the paper to identify how senior management has played a vital role in improving employee satisfaction and better job retention. Reed, G. L. (2019). Leadership Strategies for Improving Employee Engagement in the Information Technology Industry. According to Reed, organizations should use the recognition strategy to recognize and appreciate the efforts take n by the employees. The employees know that they are valued, and their contributions are always appreciated. This will lead to higher employee satisfaction and the organization will be able to increase the productivity of the employees and retain the employees for longer periods. The Brooklyn Hospital Centre is a full-service community teaching hospital located in Downtown Brooklyn in New York City. The hospital has been functioning since the year 1845 and is commonly known for its service to people from different backgrounds. So that to serve the large number of people who visit the hospital every day, the healthcare requires many healthcare workers who are dedicated to help the patients in all the necessary ways. As a manager of the facility, I do understand that it is very important to have contented workers in the facility. The focus of my management strategy is to create an environment whereby the employees are free to work in the existing environment without necessarily being monitored so that to do their work. There are several leaders who hold the responsibility of ensuring that everything is under control in their allocated departments. They are in-charge of allocating duties and reporting the needs of the other workers. (Arnsperger, 2019) My role is to control the entire team of staff in the organization and to manage different resources necessary for the welfare of the facility. The leaders from different departments report the progress of their departments and make significant suggestion to my office. It is my role to allocate the necessary measures where necessary so that to ensure everything runs smoothly. (Joseph, 2016) So that to give better services to the clients, the management intends to improve the workers working methods. This initiative calls for strategic planning which will help in ensuring that everyone in the organization gives their best services hence improving the services offered. So that to achieve this, several strategies should be put in place. The first strategy is ensuring that the workers should feel appreciated and are a part of the institution. This means that several strategies should be incorporated so that to improve their satisfaction. Shared governance teams shall be incorporated in the leadership. The team shall consist of the members of the employees. They are the ones who interact with them every day meaning that they are aware of the problems that face the employees. After highlighting the most common problems, the management shall come up with strategies of solving the problems therefore giving the employees a better working environment. (Khavis & Krishnan, 2017) The employees might have problems that can be managed by the institution. A good example is the employees who get to work late or leave the institution late. This might be one of the issues facing them therefore affecting their concentration during work. Strategies such as facilitating their transportation can help to solve the problem therefore giving them peace. There are several other issues that the employees may not be able to point out directly to the management in person. That is way a team of representatives will help in highlighting these problems therefore giving the management a chance to solve the issues. Improving employees’ collaboration when performing different tasks is also important. People only give their best when they are happy and contented with what they do. The management intends to come up with different strategies of improving the bond between the employees. Through a creation of a friendly working environment, their satisfaction will be improved hence letting them give their level best when it comes to rendering the services. One of the ways of encouraging teamwork is discouraging unhealthy competitions within the working environment. The facility is concerned with offering very essential services to patients which means that unnecessary competition can only contribute to damage in the services offered. That is why it is very important to encourage the workers to work as a team which is aimed towards a common target. The management will also consider other important factors that can contribute to the employee satisfaction. Factors such as cultures and values of the organization are very important to the organization. The two can be revised so that to incorporate values and cultures aimed towards creating positive thinking perspectives. The senior management and career development opportunities will also be considered. Employees who qualify to occupy senior positions will not be locked out of promotions. Giving everyone an equal chance of developing their career will help them to work even harder through offering the clients better services. The employees can be developed through training processes and workshop participation. In case they attain the required developmental levels, they will be allowed to move up their current positions. Culture controls every aspect about how everyone conducts themselves in an organization. Employees enjoy working due to the cultures that they are adopted to, emphasizing on positivity when it comes to the culture will make them appreciate and feel in place while working for the organization. To improve employee satisfaction, it is important to let them understand that their contributions are appreciated. In case an employee achieves in their duties, the management will come up with ways of making the employee feel appreciated. This way, other will work on making the necessary improvements so that to also attain the required targets. Their ideas towards improving the institution in general shall also be accommodated and implemented where necessary. This way, the employees shall appreciate being a part of the organization hence giving their best. (Reed, 2019) Implementing the above strategies will improve the workers satisfaction hence improving the quality of services rendered in Brooklyn Hospital. References: Arnsperger, A., Short, S., Saunders, A., Cook, T., & Eubanks, T. (2019). Improving Staff Morale in the Respiratory Care Department. Joseph, J. (2016). Do Open/Collaborative Work Environments Increase, Decrease or Tend To Keep Employee Satisfaction Neutral? Khavis, J., & Krishnan, J. (2017). Employee satisfaction in accounting firms, work-life balance, turnover, and audit quality. Work-Life Balance, Turnover, and Audit Quality (December 21, 2017). Reed, G. L. (2019). Leadership Strategies for Improving Employee Engagement in the Information Technology Industry
Instructions for Research Project: The research project is based on each student selecting a workplace issue or opportunity within a health care organization and the field of health care management a
Rev . March 29 , 2020 (Page 1 of 13 ) St. Joseph’s College School of Professional and Graduate Studies New York Brooklyn Campus Course Title: Health Care Management Course Number: HA 481 -B0 2 Prerequisite: None Semester: Spring 20 20 Course Meeting Time: Any Course Location: Dis tance Learning Course Room Number N/A Course Dates: March 23, 2020 to May 14, 2020 Faculty Name: Sharon L. James Email: [email protected] Phone: (718) 753 -7041 Course Description : An overview course dealing w ith health care management. Included in the course are such topics as effective management, supervision, organizational structures, decision -making, personnel and staffing, performance appraisal, finance, budgets, fiscal operations, facilities maintenance, and services distribution and control. State codes and accreditation standards are reviewed. Course Objectives : The student will: A. Learn health care management theories, concepts, and principles in order to determ ine how they are affected by political, s ocial, cultural, and economic factors and therefore help to form the basis of our health care system; B. Identify current health administration issues related to the areas of health care service expertise as they apply to the study of health care management; C. Critically analyze and formulate positions on current issues in the various health care delivery systems, markets and products both in the United States and globally; D. Exhibit proficiency in written and oral communication at a level appropriate to a profess ional setting; E. Develop such generic cognitive capabilities as critical thinking and problem solving skills that transcend technical specifications and provide for continuing development and adaptation; F. Apply knowledge and skills acquired in the Health Admi nistration major to an independent research project germane to the study of health care management and to the student’s area of interest; G. Acquire the necessary educational foundation for study at the graduat e level and/or personal career advancement. Course Title: Health Care Management Course Number: HA 481 -B02 Semester: Spring 20 20 Re v. March 29, 2020 (Page 2 of 13 ) Depa rtmental Goals: Alignment with St. Joseph’s College Go als The mission and goals of the B. S. in the Health Administration Department support those stated and embraced by St. Joseph’s College as a whole. The department goals, which follow, embody the Colle ge’s desire to foster an environment in which students dev elop knowledge, intellectual skills, and personal value systems. They provide for the exploration and understanding of diverse ideas and cultures. Professional, career, and educational advancement a re the targeted outcomes of each department goal. Mission Designed to foster career and educational advancement, the Bachelor of Science degree in Health Administration provides working adults with knowledge and skills pertaining to health care management , organizational behavior, and human resource s for the pur pose of promoting managerial effectiveness and enhancement of health care management performance in health care organizations. The goals of the Health Administration major are divided into three typ es of goals/objectives: (1) Knowledge goals/o bjectives; (2 ) Policy and Structured Awareness goals/o bjectives; (3) Skills goals/o bjectives and (4) Professional Development goals/o bjectives . Specific Goals as They will be Achieved in this Course Goal/Objec tive Category List Specific Goal(s) Methods of Assessing Student Outcomes for this Departmental Goal Knowledge • Learn health administration theories, concepts, and principles. Understand how these theories, concepts and principles are affected by political , social, cultural, and economic factors and th erefore help to form the basis of our health care systems. Exams Class Discussion Papers Research Project Case Studies Policy and Structured Awareness • Develop an awareness of professional ethics as it relates to the student’s specialized area of interest. Case Studies Class Discussion Papers • Know and respond to the implications of multiculturalism as it relates to the health administration field. Case Studies Class Discussion Exams Pap ers (Continued on next page) Course Title: Health Care Management Course Number: HA 481 -B02 Semester: Spring 20 20 Re v. March 29, 2020 (Page 3 of 13 ) Specific Goals as They will be Achieved in this Course (continued) Goal/Objective Category List Specific Goal(s) Methods of Assessing Student Outcomes for this Departmental Goal Skills • Exhibit proficiency in written and oral communication at a level appropriate to a professional setting. Papers Research Project Exams • Develop such generic cognitive capabilities as critical thinking and problem solving skills that transcend technical specifications and provide for continuing d evelopment and adaptation . Case Studies Class Discussion Papers Research Project Exams Professional Development • Create an individualized course of study that will correspond to the student’s professional area of interest. Papers Research Project • Develop an awareness of personal value system and make informed value judgments. Papers Research Project Required Course Text :  McConnell, C. R. (201 8). Umiker’s management skills for the new health care supervisor . Burlington , MA : Jones & Bartlett Learning, LLC . • ISBN: 978 -1-284 -12132 -2 • Price (SJC Bookstore) – New: $ 54.60 Course Topics : The course topics will be divided into the following segments :  Fundamentals for the Supervisor  Leading People  Healthcare Cost Control  Developi ng Employees  Special Supervisory Skills  The Supervisor’s Continuing Development Course Title: Health Care Management Course Number: HA 481 -B02 Semester: Spring 20 20 Re v. March 29, 2020 (Page 4 of 13 ) Course Grading Criteria : Final grades will be allocated according to the following percentages: Class Participation 10% Assignment Papers (2 ) 20% Quiz zes ( 2) 15% Resear ch Project 25% Final Examination 30% 100% Instructions for Class Participation Students are encouraged to actively participate in Ca nvas classroom discussion forum s to demonstrate knowledge of course topics and readings. All discussions should meet th e following criteria: 1. Express ideas in a clear and organized fashion. 2. Apply learned theoretical knowledge. 3. Offer depth and meaningfulness: Answer questions posed and provide sound reasons to support ideas. Examine issues from a new perspective contributing to group understanding. Support responses with evidence and based on appropriate pr inciples and theories. 4. Exhibit critical thinking: Explore, elaborate , or speculate on deeper layers of the issue that the original message raised; and provide possible solu tions or explanations . 5. Use language that is respectful of others and non -offensive t o listeners. 6. Provide relevance: Offer agreement/disagreement with statement s and provide sound reasons for stand on statement . Elaborate, contradict, modify, or explain the original message . Disc ussion Forums Instructions and Grading Rubric The Discussion Forums will involve issues related to specific health care management problems or issues. Learners will respond to the “Forum” questions within Canvas. The following indi cate what is looked for in your original postings to the Forum and your replies to others ’ postings: Please note that it is required that learners respond to the Forum assignments using only proper grammar, spelling, and punctuation. The more casual style of writing used in instant messaging is inappropriate. It is expected tha t you show consideration for the feelings of others. Insults and defamation of character will not be tolerated. Abuse of this policy will be reflected in your grade. Course Title: Health Care Management Course Number: HA 481 -B02 Semester: Spring 20 20 Re v. March 29, 2020 (Page 5 of 13 ) Original Posting : To receive full credit, l earners must: (1) mention specif ic factual points and/or relevant issues from the case that address the question responding to; (2) relate information in case to professional/experience; (3) discuss response to the question at a critical level, not just recitation of facts from the readi ngs and (4) post a substantive response that answers all question items . Reply to Others’ Postings Discuss one point you agree with or disagree with and why. Discussion at the Critical Leve l Discussion at a critical level means discussing: (1) your professional opinion of the point mentioned; (2) why you hold that opinion; (3) whether your point is consistent/inconsistent with what you have learned so far and (4) any implications for the fu tur e. In addition , simple responses like “me to,” “ditto or “I agree” are not appropriate responses by themselves, without further discuss ing as delineated above. Professor Response Time Learners should understand that all questions, inquiries or other c ommunication between learner s and instructor via the forum or other e -mail will be responded to within two (2) working days, if not sooner. Rubric for Discussion Forums Contributions Description Points Assigned Provocative Response goes beyond simply answering the prompt; atte mpts to stimulate further thought and discussion; discussion is at the critical level and includes requirements noted in original posting requirements above. 5 Substantial Response provides most of the content required by the pro mpt but does not require further a nalysis and does not fully include requirements noted in original posting requirements above. 3 Superficial Response provides obvious information witho ut further analysis of the concept; lacks depth of knowledge or reason ing and does not include requirements noted in original posting requirements above. 2 Incorrect Response does not accurately address the prompt; rambling and/or without consistency. 1 None No response provided to the prompt within the associated timefra me. 0 Course Title: Health Care Management Course Number: HA 481 -B02 Semester: Spring 20 20 Re v. March 29, 2020 (Page 6 of 13 ) Learner Responsibilities If a learner ha s a particular problem that makes it impossible for to complete assignments on time , please inform the facilitator so that the problem can be addressed. Class assignments will not be accepted after the due dat es, unless prior arrangements are made. Instructions for Assignment Papers Students are required two complete and submit two assignment papers in APA format. Each assignment paper must fit within the following parameters: 1. Format = typewritten, double -spa ced 2. Margins = one -inch on top, bottom, left, and right of each page 3. Font style/size = Times New Roman or Courier/12 point Details regarding the required content for each assignment paper will be distributed under separate cover. The writing assignments will be assessed based on the following rubric. Consequently, use this rubric as a guide when completing all written assignments . Course Title: Health Care Management Course Number: HA 481 -B02 Semester: Spring 20 20 Re v. March 29, 2020 (Page 7 of 13 ) Writing Assignments Rubric Traits 4 3 2 1 Focus & Details There is one clear, well focused topic. Main ideas are clear and are well supported by detailed and accurate information. There is one clear, well focused topic. Main ideas are clear but are not well supported by detailed information . There is one topic. Main ideas are somewhat clear . The topic and main ideas are not clear . Organization The introduction is inviting, states the main topic, and provides an overview of the paper. Information is relevant and presented in a logical order. The conclusion is strong . The introduction states the main topic and provides an over view of the paper. A conclusion is included . The introduction states the main topic. A conclusion is included . There is no clear introduction, structure, or conclusion . Voice The author’s purpose of writing is very clear, and there is strong evidence of attention to audience. The author’s extensive knowledge and/or experience with the topic is/are evident . The author’s purpose of writing is somewhat clear, and there is some evidence of attention to audience. The author’s knowledge and/or experience with the topic is/are evident . The author’s purpose of writing is somewhat clear, and there is evidence of attention to audience. The author’s knowledge and/or experience with the topic is/are limited . The author’s purpose of writing is unclear . Word Choice The author uses vivid words and phrases. The choice and placement of words seems accurate, natural, and not forced . The author uses vivid words and phrases. The choice and placement of words is inaccurate at times and/or seems overdone. The author uses words t hat communicate clearly, but the writing lacks variety . The writer uses a limited vocabulary. Jargon or clichés may be present and detract from the meaning , Sentence Structure, Grammar, Mechanics, & Spelling All sentences are well -constructed and have var ied structure and length. The author makes no errors in grammar, mechanics, and/or spelling. Most sentences are well – constructed and have varied structure and length. The author makes a few errors in grammar, mechanics, and/or spelling, but they do not int erfere with understanding. Most sentences are well constructed, but they have a similar structure and/or length. The author makes several errors in grammar, mechanics, and/or spelling that interfere with understanding. Sentences sound awkward, are distract ingly repetitive or are difficult to understand. The author makes numerous errors in grammar, mechanics, and/or spelling that interfere with understanding. Course Title: Health Care Management Course Number: HA 481 -B02 Semester: Spring 20 20 Re v. March 29, 2020 (Page 8 of 13 ) Instructions for the Quiz zes In lieu of a midterm examination, two quizzes will be given. Each qui z will cover course content learned prior to the quiz date. The quiz zes will be administered online within Canvas and must be completed and submitted by the date indicated in the Sc hedule of Assignments section below. Instructions for Research Project : Th e research project is based on each student selecting a workplace issue or opportunity within a health care organization and the field of health care management and presenting the information about its current state . The learner will deliver typed paper . The components of the research must include the elements listed below : • Description of one major workplace issue or opportunity based on a systematic review of a healt hcare organization • Detailed discussion of the major workplace issue or opportunity • Descrip tion of the relevant stakeholders or personnel groups involved in the workplace issue or opportunity (particularly the student’s role as supervisor or manager) • Discu ssion of the affect the workplace issue or opportunity has on the relevant stakeholders or personnel groups • Sufficient background discussion to frame the context of the workplace issue or opportunity • Discussion of best practices or benchmarks used by the o rganization to address the workplace need • Discussion of barriers faced by the supervisor/ma nager in efforts to resolve the issue or advance the opportunity • Explanation of alternatives developed to resolve the workplace issue or advance the opportunity The research project must fit within the following parameters: 1. Typed paper 2. Outline summary (including title page and Bibliography) a. Length = 6–9 pages b. Format = typewritten, double -spaced c. Margins = one -inch on top, bottom, left, and right of each page d. Font style/size = Times New Roman or Courier/12 point e. Written in APA style f. References = c itations i n the body of the paper and in the B ibliography  In -text references: • Required within the body of the research project to indicate the source of the information presented • Students must not cite themselves; original thoughts/discussion from students are expec ted  The B ibliography must include a m inimum of f our citations/sources Course Title: Health Care Management Course Number: HA 481 -B02 Semester: Spring 20 20 Re v. March 29, 2020 (Page 9 of 13 ) How the Research Project will be Graded : Compliance with Specifications (60%)  Did student follow instructions:  Selected appropriate topic based on a systematic review of the major workpl ace issues or opportunities?  Clearly stated one workplace issue or opportunity to be discussed and the reason for the selection ?  Appropriately addressed the background of the issue or opportunity?  Detailed the relevant stakeholders (or personnel) and their involvement?  Specified best practices relating to the issue or opportunity?  Developed other appropriate alternatives to resolv e the issue or advance the opportunity? Multiple Perspectives (10%)  Did student exhibit appropriate level of theoreti cal knowle dge based on readings, written assignments and class discussion?  Defined/discussed relevant terms from course readings/discussions?  Were viewpoints (including student’s personal view and relevant stakeholders’ view) i ntegrated in a complementary way that one can compensate the weaknesses of the other or support the interpretation made by other sources? Application (5%)  Did student properly apply theoretical knowledge to the assignment?  Did student utilize relevant statistical analysis (where applicable)? Argumentation (5%)  Did the student provide sufficient and sound rationale for selecting a particular recommendation or justification and applying particular principles?  Were the purposes and goals sought to be accomplished in this interpretation addressed in a coherent, conc ise, and easy to understand fashion? Synthesis (5%)  Did student demonstrate clear analysis of information?  Were conclusions drawn logically from this analysis?  Were the viewpoints used in interpreting the issue well integrated and rela ted to one another; and produced meaningful, insightful, and original explanation and understanding of the text and other sources? Organization (15%)  Did student exhibit proficiency in:  Writing organization?  Style?  Spelling/punctuation/grammar?  Reference citations ( in text and reference page)? Final Examination : The final examination will be cumulative and cover key points from all lesson topics. This examination will be due on the last day of the course . Examination questions will be available in Canvas . Course Title: Health Care Management Course Number: HA 481 -B02 Semester: Spring 20 20 Re v. March 29, 2020 (Page 10 of 13 ) Schedule of Assignments : Date Topic and Objective Reading s/ Assignments 03/23/2020 Part I – Fundamentals for the Supervisor • Examine reasons for aspiring to supervision • Discuss needs of customers and techniques to sustain superior custo mer service • Identify & explain the basic management functions • Discuss the implications of reengineering and mergers on organizational structuring • Review the elements of position descriptions and identify appropriate performance standards Chapter s 1-5 03/30/20 20 Part I – Fundamentals for the Supervisor (continued) • Describe the purpose, function, necessity, and uses of policies • Discuss the supervisor’s legal environment • Review the role of the department supervisor in the recruitment process • Provide guidanc e for preparing for selection interviews and evaluating job candidates • Examine the objectives of orientation and training programs • Establish characteristics of effective teams and explore implications of leadership style for effective team functioning • Enum erate the responsibilities of management in maintaining a safe workplace Chapters 6-12 PAPER #1 DUE on April 5th 04/06/20 20 (Easter Recess: April 9 -12) Part II – Leading People • Describe perceived differences between “leading” and “managing” • Explore the roles of coach and counselor • Explore the power of recognition in meeting employees’ higher order needs and thus enhancing motivation, morale, and productivity • Provide guidelines for the supervisor’s conduct of formal evaluation of em ployee performance • Rev iew appropriate disciplinary principles/practices • Address the supervisor’s responsibilities in managing an increasingly diverse work group Chapters 13 -18 QUIZ #1 DUE on April 16 th Course Title: Health Care Management Course Number: HA 481 -B02 Semester: Spring 20 20 Re v. March 29, 2020 (Page 11 of 13 ) Date Topic and Objective Reading s/ Assignments 04/17 /20 20 Part II – Leading People (continued) • Review strategies for addressing conflict in the work setting • Identifying employees with underlying personal problems • Prepare supervisors for dealing with difficult employees • Review how to deal with complaints, grievances, and appeals • Establish the importance of personnel retention • Review requirements for employee privacy, and patient privacy and confidentiality Chapters 19 -24 PAPER #2 DUE on April 23 rd 04/24 /20 20 Part III – Healthcare Cost Control • Review common reactions to managed care initiatives • Introduce budgets, budgeting, and the controlling process as related to budgets Part IV – Developing Employees • Discuss the supervisor’s role in helping employees through the stag es of change • Enumerate the benefits of and nece ssity for a staff development program • Discuss parallels between proper delegation and the practice of empowerment Chapters 2 5-29 QUIZ # 2 DUE on April 30 th 05/01/2020 Part V – Special Supervisory Skills • Discuss the informal communication system and commo n barriers to effective spoken communication • Review guidelines for preparing a written document • Review procedures for conducting a meeting • Establish the importance of decision -making and explore too ls useful in problem -solving • Explore implications of facto rs affecting the use and management of the supervisor’s time Chapters 3 0-34 RESEARCH PROJECT DUE on May 7 th Course Title: Health Care Management Course Number: HA 481 -B02 Semester: Spring 20 20 Re v. March 29, 2020 (Page 12 of 13 ) Date Topic and Objective Reading s/ Assignments 05/08/2020 Part VI – The Supervisor ’s Continuing Development • Review guidelines for reducing stress and recognizing signs of burnout • Discuss how to enhance the supervisor’s career development • Effectively coping with job -related politics, examining personal networks, and future career implications Chapters 3 5-37 05/14/2020 End of Course FINAL EXAMINATION DUE Plagiarism Statement/Academic Dishonesty The College expects students to observe academic integrity in all aspects of their academic life, including the conduct of their examinations, assignments, and research. All members of the College community share the responsibility for creating a climate o f academic integrity, based on fairness to others and respect for oneself. Violations of academic integrity are treated very seriously. Plagiarism (the act of copying, stealing, or represen ting the ideas or words of another as one’s own without giving cred it to the source), cheating on examinations, and all forms of academic dishonesty are forbidden. Students found guilty of such behavior are subject to appropriate disciplinary action, which may include a reduction in grade, a failure in the course, suspens ion, or expulsion. Instructors at St. Joseph’s College routinely use the plagiarism detection device, Turnitin.com, to uncover acts of plagiarism . Students with Disabilities Statement If you have a documented disability – physical, psychological, medical, or learning – that may impact your academic learning, please contact the Office of Counseling and Career Services at 718 -940 -5853 . This office will assist you to determine which accomm odations are necessary and appropriate. All disability -related information will be kept confidential. Class Handouts and Materials : Copies of class handouts and materials, including this course syllabus, will be posted in Ca nvas throughout the semester. Course Title: Health Care Management Course Number: HA 481 -B02 Semester: Spring 20 20 Re v. March 29, 2020 (Page 13 of 13 ) Bibliography Allen, S. J., & Kusy, M. (2011). The little book of leadership development: 50 ways to bring out the leader in every employee. New York: AMACOM, a division of the American Management Association. Covey, S. R. (2004). The 7 habits of hig hly effective people: Powerful Lessons in Personal Ch ange. New York: Free Press. Daniels, A. C. (2000). Bringing out the best in people: How to apply the astonishing power of positive reinforcement. New York: McGraw -Hill, Inc. Kongstvedt, P. R. (2007). Ess entials of managed health care (5th ed.) . Boston: Jones and Bartlett. Maxwell, J. C. (2008). Leadership gold. Nashville, TN: Thomas Nelson, Inc. McConnell, C. R. (20 13 ). Umiker’s management skills for the new health care supervisor (6th ed.) . Burlington , MA: Jones & Bartlett Learning, LLC . Olden, P. C. (2011). Management of healthcare organizations: An introduction. Chicago, IL: Health Administration Press. Shi, L., & Singh, D. A. (2011). Delivering health care in America: A systems approach (5 th ed.). Sudb ury, MA: Jones and Bartlett Publishing Company. Tracy, B. (2007). Eat that frog : 21 great ways to stop procrastinating and get more done in less time (2 nd ed.) . San Francisco, CA: Berrett -Koehler Publishers, Inc. Williams, S. J., & Torrens, P. R. (200 8). Introduction to health services (7th ed.) New York: Thomsom Delmar Learning, a part of the Thomson Corporation. Internet Sites Center for Disease Control and Prevention/National Center for Health Statistics. (20 20 ). Retrieved March 1 5, 2020 from http://www .cdc.gov/nchs/index.htm Milbank Memorial Fund ( 20 20 ). Retrieved March 1 5, 2020 from www.milbank.org/ ModernHealthcare.com . ( 20 20 ). Retrieved March 1 5, 2020 from http://www.modernhealthcare.com/ National Academy for State Health Policy. (201 9). Retrieved Ma rch 1 5, 2020 from www.nashp.org The Henry J. Kaiser Family Foundation. (20 20 ). Retrieved March 1 5, 2020 from www.kff.org/ United Health Group. ( 2020 ). Retrieved March 15, 2020 from www.unitedhealthgroup.com