I NEED HELP FOR SOME EXAM QUESTION IT TRUE & FALSE

I NEED HELP FOR SOME EXAM QUESTION IT TRUE & FALSE
Mitulbhai Patel MT Test 1 True/False A vibrant medical practice is a service oriented practice that render good customer care by all professionals in the office. The heart of the health care professionals should be directed toward serving patients. A medical professional never needs to do any patient education or advocacy. Interpersonal skills are also known as “hard skills”. “You seem to be upset” is an example of an empathetic phrase. Elizabeth Kubler-Ross introduced four stages of dying. An HMO is a prepaid managed health care plan. In an EPO members can choose to see any doctor they want. Urgent care centers are also called freestanding emergency centers or ambulatory centers. The first standards of medical conduct and ethics were set down in the oath of Hippocrates. HIPAA stands for Health Informatics Protection and Accounting Act. The first policy of a medical office that should be mentioned to a new employee would be keeping patient information confidential. Most patient contracts are implied contracts. The best way to prevent medico-legal claims is not to worry about them. The most important aspect of patient care is effective communication. Multiple choice: Physicians are responsible for their own conduct and for the conduct of their employees. This is referred as: “Respondeat superior” Vicarious liability Both A an B Civil law