BSBXCM501–Lead communication in the workplace

Hi, need to do knowledge test questions only.

They are 9 questions

No word limit.

Need to answer all questions in detail.

Thanks

M.S Aviation Pty Ltd T/A Australian School of Commerce
RTO NO. 41089 I CRICOS NO.: 03489A
Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia
Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia
Ph: 1300 781 194 I E: [email protected] I W: www.asoc.edu.au
ABN: 87 160 483 447

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Candidate Assessment Tool

STUDENT NAME:

STUDENT ID:

ASSESSOR NAME:

UNIT CODE AND TITLE: BSBXCM501– LEAD COMMUNICATION IN THE WORKPLACE

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About this booklet

This Candidate assessment booklet has been designed for students undertaking face-to-face mode of
study to provide information before they undertake these assessments. It also contains assessment tools
to assess the skills and knowledge required from you to be deemed competent in this unit.

Please read all the information given to you when you receive this assessment booklet. If you do not
understand any part of this booklet, please inform your trainer/assessor.

The assessment booklet contains three (3) parts:

PART 1: Assessment information: This part contains information on the assessment for this unit of
competency and how an assessment will be conducted throughout this unit to achieve the competency. It
includes:

 Application of the unit of competency
 Purpose of assessment
 Elements, performance evidence and knowledge evidence requirements of the unit
 Conditions, context, required resources and location of the assessment
 Assessment tasks
 Outline of evidence to be collected
 Administration, recording and reporting the requirements including special adjustments, appeals,

reasonable adjustments and assessors’ intervention.

PART 2: Assessment tasks: This part contains the information to undertake the assessment task
successfully. In each assessment task, students will find the following information:

 Task instructions
 Role play/Practical Demonstration information
 Information on resources required, where applicable.

PART 3: Appendix: This part contains the documents/templates required to complete the assessment
tasks (Part 2).

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PART 1

Assessment Information

Application of the unit of competency:

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This unit describes the skills and knowledge required to lead communication in the workplace within any

industry.

This unit has a specific focus on the communication skills required for team leaders with responsibility for

other workers.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Purpose of assessment:
The primary objective of assessment is to support and encourage your learning.

Assessment results give the assessor an indication of how well you learnt in class and or areas you

may need extra support

Performance evidence:

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance

criteria and foundation skills of this unit, including evidence of the ability to:

 collate research on internal and external communication needs

 develop and implement communication protocols in accordance with organisational requirements

 present information in a persuasive and professional manner

 apply negotiation techniques to reach desired outcomes

 address communication challenges for continuous improvement.

Knowledge evidence:
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements,
performance criteria and foundation skills of this unit, including knowledge of:

 legislative requirements relevant to workplace communication

 organisational requirements relevant to workplace communication (including digital form):

 workplace policies

 codes of conduct

 organisational reputation and culture

 techniques to resolve communication challenges

 methods to mentor and coach others

 key principles of cross-cultural communication and communication with individuals with special

needs or disabilities

 communication protocols relevant to organisational information needs:

 internal and external communication guides

 risk based/emergency communication guides

 style/formatting of communication guides

 processes for allocation of responsibilities for standard communication

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 communication challenges relevant to performance evidence:

 conflicts with clients or team members

 potential risks or safety hazards

 unethical or inappropriate communication

 appropriately framing organisational messaging

 key relevant features of:

 different communication styles

 different communication methods

 relevant cross cultural communication techniques

 negotiation and conflict resolution techniques.

Context and conditions for assessment:
To comply with the assessment conditions of this unit:
 Skills for this unit of competency will be demonstrated in Australian School Of Commerce

classroom/Computer lab located at Level 4, 123 Lonsdale Street, Melbourne, Victoria 3000.
 You will have access to suitable facilities, equipment and resources, including template

documentation, policies and procedures to undertake the assessment tasks for this unit of
competency (refer Templates)

Resources required:
The assessor will ensure that assessment is conducted in a safe environment, and you have access to
the following resources for the unit:
• PowerPoint presentation
• Access to other learning materials such as textbooks
• Access to a computer, the Internet and word-processing system such as MS Word
• Computer technology and documentation as required
• Codes of practice and standards issued by government regulators or industry groups
• Student assessment booklet
• Australian School Of Commerce Learners’ resources for the unit BSBXCM501– LEAD
COMMUNICATION IN THE WORKPLACE

Clustering/holistic assessment:
There is no provision for clustering of assessments in this unit.

AQF Level
AQF levels and the AQF levels criteria are an indication of the relative complexity and/or depth of
achievement and the autonomy required to demonstrate that achievement.
All assessment tasks must ensure compliance with the requirements of AQF level and the AQF level
criteria. For more information, please visit http://www.aqf.edu.au/

Relevant Legislation
 Australian Human Rights Commission Act 1986
 Age Discrimination Act 2004
 Disability Discrimination Act 1992
 Racial Discrimination Act 1975
 Sex Discrimination Act 1984
 Code of ethics and codes of conduct
 Ethical Principles in the Workplace

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 Codes of practice
 The Privacy Act 1988 (Privacy Act) and Australian Privacy Principles (APPs)
 Occupational Health and Safety Act 2004 – Applicable in Victoria
 Work Health and Safety Act 2011

Competency requirements:
To be judged competent in this unit, you must satisfactorily complete all assessment tasks to be
Competent (C) in the unit. Students with unsatisfactory completion of any of the assignment tasks will be
deemed Not Yet Competent (NYC).

Assessors will ensure that the evidence collected meets the requirements of the Rules of Evidence
(authentic, current, sufficient and valid) prior to entering results into the competency record sheet.

Students unsuccessful at achieving “Satisfactory” for any assessment at the first attempt will be given two
opportunities for reassessment. If the student is still deemed Not Yet Competent (NYC) after two
reassessments in a unit of competency, student will be required to repeat the unit as per the scheduled
delivery of the course. For further details, refer to Australian School Of Commerce Re-Assessment Policy
and Australian School Of Commerce Course Progress Policy.

Assessment tasks Assessment description Location of
assessment

Assessment Task 1
(AT1):

Knowledge Test

Students are required to complete the knowledge test to
be deemed competent. The learners are required to
answer in brief. They must answer all the questions
correctly to be marked satisfactory.

Australian School
Of Commerce

Assessment Task 2
(AT2):

Project

This assessment includes a series of tasks and activities
you are required to perform in a simulated work
environment

Australian School
Of Commerce

Assessment tasks:
To achieve competency in this unit, you must satisfactorily complete all the following assessment tasks
within the date and time specified by your trainer/assessor. This will demonstrate that you have all the
required skills and knowledge for this unit.

Outline of evidence to be collected:
You must submit the following evidence to be marked competent for this unit. Your assessor willensure
that the evidence submitted meets the Rules of Evidence which are valid, sufficient, current and
authentic.

Assessment Task 1
(AT1):

Knowledge Test

 Answer all questions correctly in the Knowledge Test Questions and submit to

your assessor electronically.

 Complete and sign the cover sheet for assessment task

Assessment Task 2
(AT2):
Project

 Answer all questions correctly in the project scenario after reading the brief

provided and submit it to the Assessor electronically.

 Complete and sign the cover sheet for assessment task.

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You must read and follow this information carefully while completing assessments for this unit of
competency and if you are unsure of any instruction, please contact your Trainer/assessor to clarify.
The assessments are intended to be equitable, fair and flexible.

Instruction for learner

Prior to the commencement of the assessment:
The assessor will explain the Assessment Conditions and advise you prior to conducting
observation/assessment:

o what will occur throughout the assessment process
o when the assessment will occur (Date and Time)
o the level of competency expected

 Prior to the commencement of the assessment, you will be given the copy of the Candidate
Assessment Pack.

During the assessment:
 During role play/ practical demonstration, your trainer may be required to act as a student, where

required, but trainer/assessor will not interfere with the assessment.
 If the assessment activities might impact your safety or that of others, trainer/assessor will stop the

assessment immediately.
 Your trainer/assessor will confirm assessment submission details for each assessment task.
 You are required to mention your name and student Id in either header or footer of the assessment

document to be submitted.

Submission of assessment:
You must ensure that the completed assessment tasks are submitted along with the assessment cover
sheet:

 ALL tasks must be completed in legible English. It is preferred that the tasks submitted for
assessments are typed.

 You must submit all assessments on or before the due date specified by the assessor as per the
training plan.

 Extensions for individual assessment tasks may be negotiated in specific circumstances with your
assessor/trainer. However, you need to provide genuine evidence documents when seeking an
extension to due date (e.g. extensions due to illness will require a medical certificate). To arrange an
extension, you must speak to your assessor prior to the due date. Extensions must be confirmed by
the trainer in writing.

 You are permitted to use dictionaries and to seek support (as required) unless it puts in jeopardy the
integrity of the assessment, your assessor will let you know if this is the case.

 Unless the assessment task specifically allows pair work or group activities such as brainstorming,
you must submit your own original work and must not copy the work of other students. Plagiarism is
unacceptable.

 You must complete the student’s declaration.

After Submission of assessment:

 Once you have completed and submitted assessment to trainer/assessor, your trainer/assessor will
mark the submitted assessment and will arrange a time with you for the feedback discussion and to
advise if there are any further steps for them to take.

 You will be provided with:

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o clear and constructive feedback based on the assessment decision
o information on ways of overcoming any identified gaps in competency revealed by the
assessment
o the opportunity to discuss the assessment process and outcome
o information on reassessment and the appeals process
o an opportunity for reassessment, if appropriate

 This unit is not graded, and the student must complete and submit all requirements for the
assessment task for this unit of competency to be deemed competent.

Assessment outcomes: –

For unit of competency:
There are two outcomes for assessments: C = Competent and NYC = Not Yet Competent (requires more
training and experience).

You will be awarded C = Competent on completion of the unit when the assessor is satisfied that you
have completed all assessments and have provided the appropriate evidence required to meet all criteria
in line with the Rules of Evidence. If you fail to meet this requirement, you will receive the result NYC =
Not Yet Competent and will be eligible to be re-assessed in accordance with the Australian School Of
Commerce Re-Assessment Policy and Australian School Of Commerce Course Progress Policy.

For assessment task:
There are two assessment outcomes for tasks. S = Satisfactory and NS = Not Satisfactory.
On the individual assessment cover sheet for assessment tasks you will be marked Satisfactory, if you
have completed the task successfully, submitted all evidence and satisfied the assessment criteria and
Not Satisfactory, if you have not completed the task, the evidence is not sufficient or does not meet the
requirements of the assessment criteria.

Recording an assessment result:
Once the assessments have been completed, the assessor will record the assessment results on the
student assessment record sheets and all results will be approved by the Training Manager.

Assessors will check that you have completed the signed student declaration prior to filling out the
assessment sheet.

Retaining assessment records:
Australian School Of Commercewill securely retain all completed student assessment items for each
student for a period of six months from the date on which the judgement of competence for the student
was made. Australian School Of Commerce
will also retain sufficient data to be able to reissue AQF certification documentation for a period of 30
years.

The assessor will ensure that the student records are securely retained and stored in accordance with the
Australian School Of Commercerecord control policy accessible by the Student Administration Officer.

Re-assessment:
If you are unsuccessful at achieving competency at the first attempt, you will be given two further
opportunities for re-assessment at a mutually agreed time and date. For further details, refer to the
Australian School Of Commerce Re-Assessment Policy and Australian School Of Commerce Course
Progress Policy. As this is a competency-based program, the assessment continues throughout the
program until you either achieve Competency in the assessment tasks or a further training need is
identified and addressed.

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Student access to records:
You have the right to access current and accurate records of your participation and results at any time.
You can request a copy of your records (results or attendance progress) by contacting the student
administration or assessor.

Support:
You may seek clarification about the assessment information and the instructions and tasks at any time
from the assessor.

Reasonable adjustments and special learning needs:
Australian School Of Commerceworks to ensure that students with recognized disadvantages can access
and participate in education and training on the same basis as other students. Disadvantages may be
based, for example, upon age, cultural background, physical disability, limited or non-current industry
experience, language, numeracy or digital literacy issues.
Where pre-training interviews and LLN assessments reveal that a student may require special support or
where, after enrolment, it is made apparent that the student requires special support, reasonable
adjustments will be made to the learning environment, training delivery, learning resources and/or
assessment tasks to accommodate the particular needs of the student. An adjustment is reasonable if it
can accommodate the student’s particular needs, while also taking into account factors such as the
student’s views, the potential effect of the adjustment on the student and others and the costs and
benefits of making the adjustment.

Any adjustments made must:
 be discussed, agreed and documented in the assessment record
 benefit the student
 maintain the integrity of the competency standards and course requirements as stipulated in the

training package
 be reasonable to expect in a workplace.

Reasonable adjustment may consist of:
 providing additional time for students to complete learning and assessment tasks
 presenting questions orally for students with literacy issues
 asking questions in a relevant practical context
 using large print material
 extending the course duration
 Presenting work instructions in diagrammatic or pictorial form instead of words and sentences.

Complaints and appeals:
If you are dissatisfied with an assessment outcome, you may appeal the assessment decision. In the first
instance, you are encouraged to appeal informally by contacting the assessor and discussing the matter
with them. If you are dissatisfied with the outcome of such discussion, you may appeal further to training
manager. If you are still dissatisfied, you may appeal formally and in writing to have the result reviewed.
For more information, refer to the Assessment Policy and the Complaints and Appeals Policy and
Procedures available in Australian School Of CommerceWebsite.

Assessor intervention:
Assessors will check if you are ready for the assessment and defer the assessment if you are not.
Feedback will be given to you at the completion of the assessment. During role play, the assessor may
act as a client or employer, where required, but the assessor will not interfere with the assessment. If the
assessment activities might impact on your safety or that of others, the assessor will stop the assessment
immediately.

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Plagiarism, cheating and assessment dishonesty:
Australian School Of Commerceconsiders plagiarism and cheating as a serious misdemeanor. Evidence
of plagiarism and cheating is treated on a case by case basis and the consequences for students
engaging in such practices may include failure of the assessment or unit or exclusion from the course.
For more information, refer to Technical Education Development Institute’s Assessment Policy.

Note: Referencing is a way of acknowledging the source of information that a person uses to research
your assignment. References should be provided whenever someone else’s words. Ideas or research is
used. One should also provide references for any information used. Website, journals, Research paper,
Blogs, article and any other online sources needs to be referenced.

Assessor feedback:
Assessors will provide feedback on the assessment that you have submitted. This can identify your
strengths and weaknesses or be an overall comment on your submission. A copy of the feedback along
with your submission will be given to you and you must keep a copy of it throughout the completion of
the course.

Student Declaration:
Make sure you understand what is required of you before signing this agreement.
Please sign and date this agreement before you begin the assessment process.

I…………………………………………………………………… (Student Name) have read and understand the
information provided above and also understand and accept that any act of plagiarism and academic
dishonesty may have penalties including cancellation or suspension of my enrolment with Australian
School Of Commerce. The assessment has been explained to me. I understand the following:
 I can discuss any special needs I have with my assessor.
 How the assessment decision will be made.
 I can re-attempt the assessment if I need to.
 I can discuss my assessment result if I am unhappy with the decision.
 I have been told the date, time and place for assessment.

I further declare that:
 All assessment work submitted for this unit competency is my own original work and plagiarism and
collusion has not occurred.
 Assessment work has not been copied or submitted for any other unit/course.
 I have taken proper care and effort to ensure my work has not been copied by another person.
 I have retained a copy of this assessment for my own records in the event I have to reproduce my
work.
 I am aware that any assessment deemed unsatisfactory will require me to undergo reassessment
which may be different to the one originally submitted.

Student signature: ……………………………………………………… Date: ……/……/…….

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PART 2
Assessment tasks

Assessment Task Cover Sheet Task 1 (AT1)

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Student details

Student Name: Student ID:

Assessment details

Unit of Competency: BSBXCM501- LEAD COMMUNICATION IN THE WORKPLACE

Assessment Task 1: Knowledge test

Date of Submission:

Assessment Outcome
Attempt 1 Satisfactory Not Satisfactory

Attempt 2 Satisfactory Not Satisfactory

Attempt 3 Satisfactory Not Satisfactory

Feedback:

Student Plagiarism Declaration: By submitting this assessment to the college, I declare that this assessment
task is original and has not been copied or taken from another source except where this work has been correctly
acknowledged. I have made a photocopy or electronic copy or photograph of my assessment task, which I can
produce if the original is lost.

Assessor: I declare that I have conducted a fair, valid, reliable and
flexible assessment of this student, and I have provided appropriate
feedback. I also declare that I have undertaken the indicated assessment
integrity checks
Check for plagiarism Software Yes No

Check for copying/collusion Yes No

Check for authenticity (own work) Yes No

Cheating or use of model answers Yes No

Student: I have received,
discussed and accepted my result
as above for this assessment and I
am aware of my appeal rights.

Signature: ………………………………………………… Signature: …………………………..

Date: ……………………………………………………….. Date: …………………………………..

Assessment task 1: Knowledge Test

Required documents and equipment:

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 Computer with internet connection to refer to various programs such as MS word, MS excel, MS
PowerPoint or any other recognised software program.

 Australian School Of Commerce Learners’ resources for the unit BSBXCM501-LEAD
COMMUNICATION IN THE WORKPLACE (organised by the trainer/assessor)

 Learner’s notes

Instructions for students:
 This assessment will be conducted in ASOC’s Campus with access to the resources listed

above.
 You must answer all knowledge questions as part of this assessment and submit answers in

electronic copy.
 Do not start answering questions without understanding what is required from you. Read the

questions carefully and critically analyse them for a few seconds, this will help you to identify
what is really needed.

 No marks or grades are allocated for this assessment task. The outcome of the task will be
Satisfactory or Not Satisfactory.

 Your trainer/assessor may ask relevant questions on this assessment task to ensure that this is
your own work.

 You will be advised to read instruction given in this document before starting assessment.
 Your trainer/assessor will clearly explain the assessment process and tasks to be completed.
 Please make sure you understand what evidence is required to be collected and how.
 Be concise to the point and write answers according to the given word-limit to each question and

do not provide irrelevant information. Be careful, quantity is not quality.
 Be careful to use non-discriminatory language. The language used should not devalue, demean,

or exclude individuals or groups on the basis of attributes such as gender, disability, culture,
race, religion, sexual preference or age. Gender inclusive language should be used.

 When you quote, paraphrase, summarise or copy information from the sources you are using to
write your answers/research your work, you must always acknowledge the source.

 Please make sure you know your rights and the Complaints and Appeal process.
 Please make sure you discuss any special needs or reasonable adjustments to be considered

during the assessment
 Please ensure that you must have all the required resources needed to complete this task.
 You will be marked for all responded questions.
 Answers must demonstrate an understanding and application of relevant concepts, critical

thinking, and good writing skills.
 Your Trainer/Assessor will provide the feedback and notify you when results are available.
 If all assessment tasks are deemed Satisfactory (S), then the unit outcome is Competent (C).
 If at least one of the assessment task is deemed Not Satisfactory (NS), then the unit outcome is

Not Yet Competent (NYC).
 Once all assessment tasks allocated to this Unit of Competency have been undertaken,

trainer/assessor will complete an Assessment plan to record the unit outcome. The outcome will
be either Competent (C) or Not Yet Competent (NYC).

 You are required to mention your name and student Id in either header or footer of the
assessment document to be submitted.

 Please refer Instruction for learner in Part A for more information.

Planning the assessment
Access all resources mentioned in required resources, either printed copies or access via the
internet.

 You must answer all questions in the knowledge test assessment.
 Time allocated to complete this assessment is 4 hours.
 Assessor will set a time to provide feedback.

Resubmissions and reattempts:

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 Where a student’s answers are deemed not satisfactory after the first attempt, a resubmission
attempt will be allowed. Students will be given total 3 attempts including 1 original plus 2
reassessments.

 Student may speak to their Trainer/Assessor if student have any difficulty in completing this task
and require reasonable adjustments (e.g. can be given as an oral assessment).

Evidence specifications:
At the end of the assessment, student will be required to submit the following evidence
 Completed assessment task with all questions answered.
 Completed and signed cover sheet for the assessment.

Knowledge Test

QUESTION
NUMBER

QUESTIONS Students
response (to

be
completed

by the
assessor)

Question 1: Complete the table to describe legislative and organisational
requirements relevant to workplace communication. The first row
has been completed as an example for you to follow.

Description Example (provide
two, with at least
one addressing
digital

S
NS

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communication
requirements)

Best practice Good practices that
have been agreed
upon by experts
and have proven to
achieve successful
results.

ISO Standards for
communication
(industry specific)
e.g. ISO 9921:2003
specifies the
requirements for the
performance of
speech communicat
ion for verbal alert
and danger signals,
information
messages, and
speech communicat
ion in general.

ISO standards for
artificial intelligence
and data security.

Legislation

Workplace
policies/procedure
s

Codes of conduct

Reputation and
culture

Question 2: Discuss communication challenges in the workplace. Consider the
following in your answer:

 description of four challenges (conflict, risks/safety
hazards, unethical communication, organisational
messaging)

 at least two techniques that may be used to respond to
each of the mentioned challenges.

S
NS

Question 3: List five methods of workplace communication: S
NS

Question 4: Outline four communication styles using the table below.

S
NS

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Style Description

Question 5: List five things a mentor should consider/do as they mentor and
coach others.

S
NS

Question 6: List four key principles of cross-cultural communication. S
NS

Question 7:

List four key principles to consider when communicating with people
who have special needs or disabilities.

S
NS

Question 8:

Complete the table to explain communication protocols and their
relation to cross-cultural communication and special needs/disability.
The first row has been completed as an example for you to follow.

General example
(provide one)

How to consider
cross-cultural and
special
needs/disability in
the communication
(provide one
example)

Internal and
external
communicat
ion guides

Nominated means
of communication
for identified
purposes

Include accessibility
requirements for
webpage design

S
NS

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Risk
based/emer
gency
communicat
ion guides

Style/format
ting
communicat
ion guides

Allocation
of
responsibili
ty

Question 9:

Discuss what negotiation in the workplace entails and three
techniques that can be used to ensure successful negotiation

S
NS

Assessment Task Cover Sheet Task 2 (AT2)

Student details

Student Name: Student ID:

Assessment details

Unit of Competency: BSBXCM501- LEAD COMMUNICATION IN THE WORKPLACE

Assessment Task 2: Project

Date of Submission:

Assessment Outcome
Attempt 1 Satisfactory Not Satisfactory

Attempt 2 Satisfactory Not Satisfactory

Attempt 3 Satisfactory Not Satisfactory

Feedback:

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Check for copying/collusion Yes No

Check for authenticity (own work) Yes No

Cheating or use of model answers Yes No

Student: I have received,
discussed and accepted my result
as above for this assessment and I
am aware of my appeal rights.

Signature: ………………………………………………… Signature: …………………………..

Date: ……………………………………………………….. Date: …………………………………..

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Assessment task 2: Project

Required documents and equipment:
 Computer with internet connection to refer to various programs such as MS word, MS excel, MS

PowerPoint or any other recognised software program.
 Simulated work environment
 Australian School Of Commerce Learners’ resources for the unitBSBXCM501- Manage project

information and communication
(organised by the trainer/assessor)
 Learner’s notes
 Appendix 1 (provided by trainer/assessor)
 Computer with internet and email access, and a working web browser
 Installed software: Word, Adobe Acrobat Reader
 Learner’s book
 Use the following details to access the above-mentioned templates from Bounce Fitness

simulated website.
https://bouncefitness.precisiongroup.com.au/

 Login details:
 Username: Learner
 Password: Learner123
 Templates Attached

Instructions for students:
This is a Project-based assessment where you are required to read the brief provided and complete
the activities at the end of this task.

 This assessment will be conducted in ASOC’S Campus with access to the resources listed
above.

 Student must read and respond to all criteria of this assessment task and submit answers in
electronic copy.

 No marks or grades are allocated for this assessment task. The outcome of the task will be
Satisfactory or Not Satisfactory.

 You will be advised to read instruction given in this document before starting assessment.
 Your trainer/assessor will clearly explain the assessment process and tasks to be completed.
 Please make sure you understand what evidence is required to be collected and how.
 You must satisfactorily answer all questions to be deemed Satisfactory for this assessment.
 Be concise provide explanation according to the given word-limit and do not provide irrelevant

information. Be careful, quantity is not quality.
 Be careful to use non-discriminatory language. The language used should not devalue, demean,

or exclude individuals or groups on the basis of attributes such as gender, disability, culture,
race, religion, sexual preference or age. Gender inclusive language should be used.

 When you quote, paraphrase, summarise or copy information from the sources you are using to
write your answers/research your work, you must always acknowledge the source.

 Please make sure you know your rights and the Complaints and Appeal process.
 Please make sure you discuss any special needs or reasonable adjustments to be considered

during the assessment
 Please ensure that you must have all the required resources needed to complete this task.
 You are required to mention your name and student Id in either header or footer of the

assessment document to be submitted. Your Trainer/Assessor will provide the feedback and
notify you when results are available.

 If all assessment tasks are deemed Satisfactory (S), then the unit outcome is Competent (C).
 If at least one of the assessment task is deemed Not Satisfactory (NS), then the unit outcome is

Not Yet Competent (NYC).
 Once all assessment tasks allocated to this Unit of Competency have been undertaken,

trainer/assessor will complete an Assessment plan to record the unit outcome. The outcome will
be either Competent (C) or Not Yet Competent (NYC).

 You are required to mention your name and student Id in either header or footer of the
assessment document to be submitted.

https://bouncefitness.precisiongroup.com.au/

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 Please refer Instruction for learner in Part A for more information.

Planning the assessment
 Access all resources mentioned in required resources, either printed copies or access via the

internet.
 Time required for assessment: 24-26 hours (this will be completed over multiple sessions but

student must submit assessment on or before the due date provided by the trainer/Assessor)
 Complete and submit the assessment on the date given by the Assessor.
 Assessor will set a time to provide feedback.

Resubmissions and reattempts:
 Where a student’s answers are deemed not satisfactory after the first attempt, a resubmission

attempt will be allowed. Students will be given total 3 attempts including 1 original plus 2
reassessments.

 Student may speak to their Trainer/Assessor if student have any difficulty in completing this task
and require reasonable adjustments (e.g. can be given as an oral assessment).

Evidence specifications:

At the end of this assessment, you will be required to submit following evidence before due date
specified by the assessor.
 Completed and signed Assessment cover sheet
 Documentation must be submitted electronically.

Project:
This project requires you to demonstrate that you can lead communication in the workplace by:

researching internal and external information needs

developing and implementing communication protocols

persuasively and professionally presenting information to negotiate desired outcomes to a variety of
audiences

Improving communication challenges and processes through review.

Vocational education and training is all about gaining and developing practical skills that are industry
relevant and that can help you to succeed in your chosen career. For this reason, we are giving you the
choice to base this project on your own business, one you work in or a familiar with, or you can use the

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case study provided. This will mean that you are applying your knowledge and skills in a relevant,
practical and meaningful way to your own situation!

You will need to communicate with people who work for, or are involved, in this business several times.
Your communication may be either directly with actual staff members or fellow students/your assessor
can play the roles of relevant people/parties. Communication can be in any appropriate format (e.g.
face to face, video conference) as long as it meets the requirements outlined in the Project Portfolio.

You will be basing your communication on a relevant workplace issue or project that provides an
opportunity for negotiation.

Examples of suitable issues or projects you may want to consider include:

wage negotiations

property lease agreements

KPIs

project scope negotiations

deliverable due dates

supplier payment terms

internal budget discussions

If you choose your own business (or one you work for/are familiar with), it is important that this
business has organisational policy and procedures related to communication already developed.
Speak to your assessor to get approval if you want to base this on your own business or one you
work for.

You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are
outlined below. Before you begin, complete page 4 of your Project Portfolio and read through the
requirements of Sections 1,2 and 3 in the Project Portfolio to familiarise yourself with what must be
done.

1. Guide workplace communication

Complete Section 1 of the Project Portfolio to:

research internal and external information needs of your chosen organisation

develop and implement communication protocols according to information needs

prepare to mentor someone (e.g. junior employee) to achieve the organisation’s communication goals
and adhere to developed protocols

mentor the chosen person.

The mentoring session should last for 15 minutes.

The mentoring session may be with an actual staff member or alternatively family, friends,
classmates or your assessor can play the role of the person being mentored.

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This can either be viewed in person by your assessor (or your assessor may join the meeting online)
or you may like to video record the session for your assessor to watch later. Your assessor can
provide you with more details at this step. Make sure you follow the instructions above and meet the
timeframes allocated.

Submit Section 1 of your Project Portfolio to your assessor and attach required evidence as
indicated in your portfolio.

1. Engage in workplace communication

Complete Section 2 of the Project Portfolio to engage in separate negotiations with two different
audiences. For each occasion, you will:

prepare to negotiate by identifying the method/style of communication, understanding any diverse
needs of the audience, planning to address barriers/risks and establishing desired outcomes of the
negotiation.

present complex information related to your chosen workplace issue or project:

in a succinct, clear and persuasive manner

to positively influence others

evaluate differences in perspective and critically examine outcomes

negotiate desired outcomes, focussing on key outcomes

Confirm and implement key outcomes using appropriate methods.

The objectives of the negotiation are for you, as a workplace leader, to:

model/motivate respectful communication

achieve key outcomes

Communicate according to organisational requirements and goals.

The negotiation will last for approximately 20 minutes and may be with an actual staff member or
alternatively family, friends, classmates or your assessor can play the role of the other negotiation
party.

Negotiations can take place in a variety of ways as long as organisational requirements are adhered
to. If negotiations are face-to face, they can either be viewed in person by your assessor (or your
assessor may join the meeting online) or you may like to video record the session for your assessor
to watch later. Your assessor can provide you with more details at this step.

Make sure you meet the timeframes allocated and that you adapt your communication style for the
different audiences.

Submit Section 2 of your Project Portfolio to your assessor and attach required evidence as
indicated in your portfolio.

2. Review communication

Complete Section 3 of your Project Portfolio to:

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Use digital technology to obtain feedback from a variety of sources about the outcomes of your
communication and negotiations (including the effectiveness of communication channels, systems
and processes).

document and implement communication improvements

Attach required evidence as indicated in your portfolio.

3. Submit your completed Project Portfolio

Make sure you have completed all sections of your Project Portfolio, answered all questions,
provided enough detail as indicated and proofread for spelling and grammar as necessary.
Ensure all required attachments are correctly attached.

Submit to your assessor for marking along with attachments as indicated.

Project Checklist- Assessor to be complete

Student Assessment Criteria Assessor to tick the
appropriate box

Assessor to
tick the
appropriate
box

Section 1 Section 2

Communication | Is the
learner able to:
 Communicate clearly with

others
 Ask for help when needed
 Follow instructions
 Identify the task

requirements including
document purpose and
proposed audience

 Consult with others to
determine meeting
concepts and requirements

 Clarify task requirements
with supervisor (assessor)
as required

Yes
No

Safety | Is the
learner able to:
 Work safely at all

times
 Ensure your

actions do not put
the safety of
yourself or others
at risk

Yes
No

Section 3 Assessor to tick the appropriate
document completed by the student.

Did the student:

Guide workplace communication by: Yes

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 summarising applicable organisation strategy,
policies and procedures

 summarising applicable legislation
 researching information needs of their chosen

organisation, including:

o internal and external needs

o at least three sources (including digital
sources)

o relevant information from minor sources

 developing at least two communication protocols
 adapting communication protocols to at least two

different contexts
 supporting/implementing communication protocols by:

o developing at least two different
communication materials (at least one
being digital)

o directing staff to adhere to communication
requirements

o using materials in the workplace.

 Mentoring someone by:

o assisting them to achieve communication
goals

o motivating them to communicate
respectfully and consider everyone’s needs

 following mentoring principles/methods.

Engage in workplace communication by:

 establishing potential and desired outcomes
 preparing to negotiate, including:

o identifying the method/style of
communication to suit the audience

o identifying anticipated communication
challenges

o planning to address barriers/risks

 presenting complex information related to their
chosen workplace issue or project:

o in a succinct, clear and persuasive manner

o to positively influence others

 evaluating differences in perspective and critically
examine outcomes

 negotiating desired outcomes using negotiation

Yes
No

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techniques and

o model/motivating respectful communication

o communicating according to organisational
requirements and goals

 confirming negotiation outcomes
 implementing negotiation outcomes.

Review communication to:

 obtain digital feedback on outcomes of
communication and negotiation (including the
effectiveness of communication channels, systems
and processes) from at least two sources

 identify and document areas for team and
organisation-wide communication improvement

 implement plans to improve communication

Yes
No

 Detailed evidences attached Yes
No

 Assessor’s feedback:

 Student outcome: S
NS

 Assessor Name and Signature:

 Date:

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Final Assessment Record

Student name: Student ID:

Assessor name:
Date of
completion:

Unit of competency: BSBXCM501 – LEAD COMMUNICATION IN THE WORKPLACE

Assessments
Student results

Satisfactory
Not Yet

Satisfactory Not Submitted

Assessment Task 1: Knowledge Test
Assessment Task 2: Project

Comments/ Feedback:

Unit outcome: Competent Not Yet Competent

Is re-assessment required? Yes No

Assessor Signoff
By signing this final assessment record:
 I confirm that the student has attempted all requirements of this unit of competency

 I am satisfied the work submitted is their own work.

 I have informed the participant of the assessment decision.

Assessor signature: Date:

Student Signoff
By signing this final assessment record:
 I have received, discussed and accept the outcome from my assessment as above for this unit of

competency and I am aware of my right to appeal.

Student signature: Date:

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PART 3
Appendix

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Appendix1- Assessment resource in simulated business environment

ASOC will conduct this assessment in its campus by setting simulated business environment which is

safe and experiences typical activities experienced in those working environment in this industry. The

following resources will be made available to the learner:

 ASOC’s Institute office equipment and resources.

 A safe working or simulated environment.

BSBXCM501–Lead communication in the workplace

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