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Answer the 2 questions below and reply to each student.

Student Reply must be over 200 words.

Question 1

Read the article “Successful Business Communication: It Starts at the Beginning (Links to an external site.)Links to an external site.” and explain, through your own experience, why it is important to match the words used with non-verbal cues to create consistent messages with customers, employees, or other managers. How do these consistent messages influence understanding and trust within an organization? Respond to at least two of your classmates’ posts.

Please reply to classmates below. Please start your reply with Hi (and the student name),

Student 1: Beth Reeves

Read the article “Successful Business Communication: It Starts at the Beginning (Links to an external site.)Links to an external site.” and explain, through your own experience, why it is important to match the words used with non-verbal cues to create consistent messages with customers, employees, or other managers. How do these consistent messages influence understanding and trust within an organization?

Non-verbal communication is a process of intentionally or unintentionally sending and receiving information with out using spoken words or the use of writing (Bovee and Thill, 2016). Communication is vital for successful relationships. From personal experiences of being in a leadership role, the use of phone calls, emails and face to face meetings it is vital that I am aware of my own verbal and non-verbal cues regardless of which way I interact with others daily.

Non-verbal cues say much about a person. Being aware of non-verbal cues is vital because many people who I am interacting with pick up on those cues while in communication regardless of the method I chose. According to Anderson (2013), “The way we interpret others messages are based on the following three things: 55% is based on their facial expressions or body language, 37% is based on the tone of voice.. and 8% is based on the words they say.” Percentage wise, people focus on facial expression or body language the highest.

The biggest problem that I see in regards to non-verbal cues is peoples gestures and posture.According to Bovee and Thill (2016, Sec. 2.6), “Slouching, leaning forward, fidgeting, and walking briskly are all unconscious signals that can reveal whether you feel confident or nervous, friendly or hostile, assertive or passive, powerful or powerless.” This is the type of non-verbal cues that I see the most and it really sets a person apart from others when their posture or body language tells a different story.

Cues should express interest and commitment with the way someone is verbally explaining or sharing something. There should be a connection between whoever is communicating with each other. Dr. Lund stated, “Don’t communicate to be understood, rather, communicate so as not to be misunderstood.” (Anderson (2013). This quote is essential because non-verbal cues can make others think differently about the communication between each other. So, to be consistent with communication it is vital that others are self aware of how they are presenting themselves.

Reference:

Bovee, C. L., & Thill, J. V. (2016). Business communication today (13th ed.). Retrieved from https://content.ashford.edu/

Anderson, A. R. (2013, May 28). Successful business communication: It starts a the beginning. Forbes. Retrieved from https://www.forbes.com/sites/amyanderson/2013/05/2…

Student 2: William Roberts

Week 2 Discussions 1

Explain, through your own experience, why it is important to match the words used with non-verbal cues to create consistent messages with customers, employees, or other managers.

In my current job (in the Air Force), I attend multiple meetings per week. I can say, without a doubt, that nonverbal communication plays a huge role in the way I have received messages being presented. I have sat through briefings that were upwards of two hours long and did not hear a single word that was spoken because I was so distracted by the briefers nonverbal signals. According to Bovee and Thill (2016), nonverbal signals play a vital role in communication because they can strengthen a verbal message, weaken a verbal message, or replace words entirely. In most cases, I believe nervousness, anxiety, and unfamiliarity with the material are some of the main causes for ineffective use of nonverbal signals. For me, personally, it is much easier to receive a message when the briefer is confident and exhibits effective nonverbal communication. However, this shows that I need to work on my listening skills to help me be a better communicator.

How do these consistent messages influence understanding and trust within an organization?

The ability to communicate effectively with superiors, colleagues, and groups is essential, no matter what field you work in. In today’s digital age we must know how to effectively convey and receive messages in person as well as via phone, email, and social media. Good communication skills will help get you hired, land promotions, and be successful throughout your career. Communication is also the foundation of any organization. “Success in business is greatly impacted for better or worse by the way in which we communicate” (Anderson, 2013). If effective communication is used within an organization then it will thrive. However, on the flip side of that, if communication is ineffective, the organization will crumble. To be an effective communicator it is important to ensure that verbal and nonverbal communication match one another. In other words, when you communicate, you must compliment what you say with your gestures and body language. When verbal and nonverbal signals do not match, it creates distrust, unclear message, misunderstandings and confusion. In my opinion, nonverbal communication is more impactful than verbal communication.

References

Andersen, A. R. (2013) Successful Business Communication: It Starts at the Beginning. Retrieved from https://www.forbes.com/sites/amyanderson/2013/05/2… (Links to an external site.)Links to an external site.

Bovee, C. L. & Thill, J. V. (2016) Business Communication Today (13th ed.). Upper Saddle River, NJ: Pearson Prentice Hall

Question 2:

Are you sure that readers perceive your written message as you intended it? If you want help revising a message that you’re completing, use the Types of College Writing section in the Ashford Writing Center (Links to an external site.)Links to an external site.. This section of the Ashford Writing Center will help you compose a document that clearly communicates to your audience. It provides tips and example for several formal documents and position papers for business and academic environments.

  1. According to the Types of Writing section of the Ashford Writing Center, when is it appropriate to use first person? When is it appropriate to use third person?
  2. What are the three elements of “Academic Voice?” What steps will you take to incorporate these elements into your academic writing?
  3. Describe the goal of research writing. Why is it important to “follow the evidence” and use them to draw conclusions?

Respond to at least two of your classmates’ postings.

Please reply to classmates below. Please start your reply with Hi (and the student name),

Student 1: Danielle Leinen

According to the Types of Writing section of the Ashford Writing Center, when is it appropriate to use first person? When is it appropriate to use third person?

Using the first-person in a professional style is appropriate. “With the first-person perspective, the speaker is referring to him or herself in the paper” (Ashford, 2018, First vs. Third Person). This type of writing would be used in reflective essays, discussion posts, or personal essays that the paper shows the students point of view and shifts the topic to the writer (Ashford, 2018, First vs. the Third Person).

Using the third-person in an Academic style of writing is appropriate. “The third-person point of view is when the writer does not refer to him or herself in their writing” (Ashford, 2018, First vs. Third Person). Most academic essays should be written in the third-person with evidence to back it up.

What are the three elements of “Academic Voice?” What steps will you take to incorporate these elements into your academic writing?

The first element of “Academic Voice” is creating declarative statements, which means to remove the “I” out of your statements (Ashford, 2018, Academic Voice). I will use this method by removing the “I” in my writing and put the facts that I am writing about instead of “I think.” This action will help with me being able to put declarative statements to get my point across.

The second element is to use specific vocabulary and precise words to show that I am writing about the particular field of study and using precise words will take out any vague or subjective language (Ashford, 2018, Academic Voice). This action will help me to send the message that I want the audience to see about the specific information that I am giving.

The third element is to use evidence and be concise in my writing by showing the facts about the subject I am writing about to make sure the paper is showing credible and relevant evidence to support my claims (Ashford, 2018, Academic Voice). This action will help me to write factual information and have the evidence to back it up and being able to be concise to verify the evidence that I have given in my paper.

Describe the goal of research writing. Why is it important to “follow the evidence” and use them to draw conclusions?

The goal of research writing is “the writing will be based on the research, ideas, and findings of experts in the field” (Ashford, 2018, Research Paper). Following the evidence gives you a path which shows you what the evidence the experts have found for you to draw your conclusions.

References:

Ashford University. (2018, October). Academic Voice. Retrieved October 17, 2018, from http://writingcenter.ashford.edu/academic-voice (Links to an external site.)Links to an external site.

Ashford University. (2018, October). First vs. Third Person. Retrieved October 17, 2018, from http://writingcenter.ashford.edu/first-vs-third-pe… (Links to an external site.)Links to an external site.

Ashford University. (2018, October). Research Paper. Retrieved October 17, 2018, from http://writingcenter.ashford.edu/research-paper (Links to an external site.)Links to an external site.

Student 2: Heather Beck

According to Ashford First Vs. Third person, 2018 “first person should be used for a reflective essay, and may use personal opinions and anecdotes as evidence to for the point you are trying to make.” It be used when you want to explain real life references to help you make your point. The third person is used more in research papers where the focus can remain on the “topic and now share the writer’s own experiences”(Ashford, 2018) Third person is more factual and giving actual proof to help explain or prove you point your paper. So third person should be used in all formal papers.

Academic voice is the act of ensuring that your writing meets the standard of writing. In order to have an academic voice you must avoid casual language, use evidence, and be concise. “Writing at the university level requires a professional communication style.”(Ashford,2018) Casual language is the type of language that you use in everyday conversations with friends and family. This is not the kind of language you want to use in academic writing. “Being concise helps your reader to get to your ideas quickly, a good indicator of good communication.”(Ashford, 2018) In academic writing you don’t want to state the same things over and over again. You want your statements to get straight to the point quickly. Finally using evidence “writing academically means using credible and relevant evidence to support your claims and ideas” (Ashford, 2018) In order to write academically you must have experts back you up to support the point you are making. Without evidence to back your claims it is just your thoughts with no real proof.

“In a research paper the writing is based on the research, ideas, and findings of experts in the field.” (Ashford,2018) A research paper is used to prove a point based on information found from scholarly sources. It answers a question given based on expert backing. The paper had to follow the evidence because the paper is “only as strong as the sources” (Ashford,2018) In order to have a successful research you have to follow what the experts and sources are staying. This can help you lead to a academic decision based on all evidence found. Following the evidence can help you explain your reasoning.

References:

Ashford University. (2018, October). First Vs Third Person. Retrieved October 17, 2018, from:

http://writingcenter.ashford.edu/first-vs-third-pe… (Links to an external site.)Links to an external site.

Ashford University. (2018, October). Academic Voice. Retrieved October 17, 2018, from:

http://writingcenter.ashford.edu/academic-voice (Links to an external site.)Links to an external site.

Ashford University. (2018, October). Research Paper. Retrieved October 17, 2018, from:

http://writingcenter.ashford.edu/writing-research-… (Links to an external site.)Links to an external site.

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